Legal
Privacy Policy
At GSP Appliance Repair, we understand that sharing your phone number and service address is part of arranging a repair visit. This Privacy Policy explains what information we collect through our website, how we use it, and the choices available to you.
1.Information We Collect
When you submit a service request, we collect the details you enter: the service needed, ZIP code, appliance brand, a description of the problem, your name, phone number, service address, preferred date and time window, any discount you select, and whether you opted in to promotional messages. If you start your request from a community on our Service Area page, we also note that community.
Like most websites, our hosting provider may automatically record basic technical information such as your browser type and IP address to keep the site running and secure.
2.How We Use Your Information
We use the information customers provide to respond to repair requests, communicate about scheduling, coordinate service, answer questions, and manage our business operations.
3.Service-Related Calls and Messages
By submitting a request, you ask us to contact you about that request. We may call or message you at the number provided to discuss availability, confirm details, or follow up on your service. These service communications are separate from promotional messages.
4.Optional Promotional Communications
Customers who choose to receive promotional communications may occasionally hear from GSP Appliance Repair about discounts, seasonal offers, or related services. Promotional consent is optional and is not required to request service.
You can withdraw consent at any time by replying STOP to a promotional text message or by telling our team during a call that you no longer want promotional calls or texts.
5.Website Analytics and Advertising
We do not currently use third-party analytics or advertising tracking tools on this website. If that changes, we will update this policy to describe the tools in use.
6.How Information May Be Shared
We do not sell your personal information. We share information only with service providers who help us operate the website and handle requests (such as hosting and data storage), or when required by law.
7.Data Security
Service requests are stored in a private database that is not publicly accessible. We use reasonable measures to protect your information, but no method of transmission or storage is completely secure.
8.Information Retention
We keep request information for as long as it is reasonably needed to provide service, maintain business records, and meet legal obligations.
9.Your Choices and Opt-Out Options
You may ask us to update or delete the information you submitted, or to stop promotional communications, by contacting our team using the details below.
10.Contact Information
GSP Appliance Repair
128 Millport Cir, Ste. 248
Greenville, SC 29607
Phone: (864) 548-8484
Hours: 7:00 AM – 10:00 PM
11.Policy Updates
We may update this Privacy Policy from time to time. Changes take effect when posted on this page.